Take Control of Subscriber Devices ...
Before they Take Control of You!
A Case Study with Spark New Zealand and ETI Software
Service providers today have the extraordinary challenge to manage and control multiple devices within the home, regardless of type or brand. As the number of connected devices within the home grows, this challenge has become a mandate.
To remain competitive, service providers must be able to control the lifecycle of multiple devices within the home efficiently and effectively or face spiraling costs and propensity of customer churn.
In this case study, Spark New Zealand, the country's largest service provider, and ETI Software, successfully integrate, consolidate and take control of 600,000 residential gateway devices to provide customer experience for their subscribers.